Questions
How long does my item take to arrive?
We ship through the United States Postal Service and each item should take between 7 to 10 days to arrive based on current mail demand and distance.
We ship each item within 1 business day. If you order on Monday, we'll get it in the mail by Tuesday! USPS typically does not process mail on the weekends so that is why we have to ship Monday through Friday.
If you order Saturday or Sunday, it will be in the mail by Monday!
We also can not ship on Federal holidays due to USPS being closed.
Once you receive the notification that your item has been shipped, we've processed it through on a working post office day!
Will this fit me?
All of our jewelry is adjustable so it will fit everyone!
How does the free mystery gift work?
During the promotion, each order you make, you will receive a free mystery jewelry item. If you make an order now, you will receive a $32 mystery gift! (limited stock remaining)
Do you accept returns?
Yes! You have 180 days from when you receive the item to process a return. Simply e-mail us at support@sertorijewelry.com and we'll take care of you.
How does the charity giving work?
All of our orders give back to charities in need in regards to mental health! We donate to NAMI to help give access to mental health services all around the United States.
Your purchase not only helps keep your brain occupied, but it also helps thousands in all 50 U.S. states, Washington, D.C., and Puerto Rico!
Thank you for letting us give back and save lives!
What payment methods do you accept?
We run our company on Shopify, one of the world's largest & most trusted e-commerce platforms based in the United States.
Shopify allows us to accept Apple Pay, Meta Pay, along with most major credit cards. All transactions are 100% secure and use the latest state of the art privacy technology.